Delta Airlines has its headquarters at 2800 Executive Way, Miramar, Florida, having moved there from its previous Eastpointe location in 1999. As of 2016 there were 600 located in the office. Chris Sloan of Airways Magazine stated that the building was “nondescript low slung”.Sloan added that the interior, prior to a 2014 renovation, was, “To put it charitably a dump”, but that employees felt ownership over the office.
Delta Airlines +1.855.653.0624 has been the subject of complaints, and to punitive actions by the United States Department of Transportation (DOT). Most of the claims against the company were for allegations of deceptive advertising practices, customer service, and the airline’s policies for charging additional fees at the time of purchase:
In November 2011, the DOT fined Delta $43,900 for alleged deceptive advertising practices. The complaint claimed that the airline had been running an advertising campaign which promoted specific discounted fares on billboards, posters, and Twitter, but did not disclose full details regarding extra fees added onto the advertised rates.
In January 2012, the DOT fined Delta $100,000 for mishandling of complaints related to its treatment of customers with disabilities.
In 2013, and again in 2015, the DOT received more passenger complaints about Delta than any other airline; the rate of complaints was “dramatically higher” than the overall rate for the industry.
On April 5, 2021, a Delta Airlines flight attendant confronted a family on board a plane scheduled to fly from Orlando to New York because their 2-year-old child was not wearing a mask.
On August 3, 2021, Delta Airlines cancelled 40% of its flights, leaving travelers stranded because Delta Airlines has no arrangements with other airlines to book its passengers on other airlines’ flights. Delta Airlines said, “We’re working around the clock to get back on track in the wake of some travel disruptions over the weekend due to a series of weather and operational challenges. We needed to make proactive cancellations to some flights across the network, but the majority of flights are still scheduled as planned.” By August 10, Delta Airline’s schedule was stabilizing.